Hardware & Software Version
Applicable Software: EXScan Software
Operating System: Windows 11 Version 24H2
Introduction
When using Windows 11 version 24H2, you may encounter an "Unknown software error" message when opening the EXScan software. This issue can be resolved by replacing a specific DLL file ("mimalloc.dll") in the software’s installation folder. This guide provides step-by-step instructions to resolve the issue.
Tools Required
"mimalloc.dll" file (downloadable from the provided attachment).
File Explorer in Windows.
Ensure that you have administrative privileges to modify files in the software installation directory.
Error Identification
Error Description
Symptoms: The EXScan software shows an "Unknown software error" or "0xc0000142 error code" message upon launching.
Occurrence: This issue happens only on Windows 11 version 24H2.
Frequency: Every time the EXScan software is launched.
Solution
Step-by-Step Instructions
Download the "mimalloc.dll" File
Obtain the "mimalloc.dll" file from the attachment or from this link
Locate the EXScan Installation Directory
Open File Explorer.
Navigate to the EXScan software installation folder. By default, it is usually located at:
C:\Shining3D\EXScan or C:\Shining3D\FreeScan
Backup the Original DLL File
In the installation directory, look for the existing "mimalloc.dll" file.
Copy and paste it to a safe location as a backup.
Replace the DLL File
Copy the downloaded "mimalloc.dll" file.
Paste it into the EXScan installation folder, replacing the old file.
If prompted, choose Replace the file in the destination.
Restart the Software
Close any instances of EXScan that may be running.
Relaunch the EXScan software to verify that the error is resolved.
Verification
The issue is resolved when:
The EXScan software opens without showing the "Unknown software error" message.
The software operates normally without crashes or other related errors.
Preventive Measures
Always keep the EXScan software updated to the latest version to avoid compatibility issues.
Regularly check for Windows updates and ensure that all system files are intact.
Note: If the problem persists, contact the EXScan support team for further assistance.