EinScan Pro HD/2X/2X Plus - "Unknown Software Error"


When using any of the Pro Series scanners (EinScan Pro 2X, EinScan Pro 2X Plus, EinScan Pro 2X 2020, EinScan Pro HD), selecting the HandHeld Rapid scanning mode and creating or opening a new project, you may encounter an error message just before the program shuts down completely and forces you to open it again:

What is happening with our software? Is there actually a problem with my scanner?

First solution - Set up your PC

First of all, we must check that our PC is configured correctly by following the steps in the article: Helpdesk : Shining3D.

Once this has been verified, restart the program (EXScan Pro) and check if the error message still pops up.

Second solution - Saving directories

In the event that the error message still appears, manually check the address to which the projects are being saved. It is possible that all projects are being saved by default to a OneDrive folder on your PC, rather than to your PC's local storage.

On the one hand, in the case of selecting "New Project Group", we must create a new folder, this time making sure that it is saved in the local storage of the system.

On the other hand, if we want to use the exact same folder we were using until now, we will have to manually copy and paste it into a new directory that is local rather than online/OneDrive. Schematically:

  • Close the program (EXScan Pro).
  • Find the folder with the projects we were working on.
  • Copy/cut + paste it on the desktop to ensure that it has been saved locally.
  • Start the program again (EXScan Pro).
  • In the "Open Project Group" tab, manually select the folder saved on the desktop.

By following these steps, the program should work properly and the error message should no longer appear.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.