EinScan Pro HD/2X/2X Plus - "Unknown Software Error"

Introduction


When using any of the Pro Series scanners  (EinScan Pro 2X, EinScan Pro 2X Plus, EinScan Pro 2X 2020, EinScan Pro HD), selecting the HandHeld Rapid scanning mode and creating or opening a new project, you may at some point encounter an error message like the one below just before the programme shuts down completely and forces you to open it again. 

What is happening with our software? Is there actually a problem with my scanner?


First solution - Set up your PC


First of all, we must check that our PC is configured correctly by following the steps in the article: Helpdesk : Shining3D . Once this has been verified, restart the program (EXScan Pro) and check if the error message still pops up.


Second solution - Saving directories


In the event that the error message still appears, manually check the address to which the projects are being saved. It is possible that all projects are being saved by default to a OneDrive folder on your PC, rather than to your PC's local storage. 



On the one hand, in the case of selecting "New Project Group" we must create a new folder, this time making sure that it is saved in the local storage of the system. 


On the other hand, if we want to use the exact same folder we were using until now, we will have to copy and paste it manually in a new directory (this time local, instead of online/OneDrive). 

Schematically: 

- Close the programme (EXScan Pro).

- Find the folder with the projects we were working on.

- Copy/cut + paste it on the desktop, to ensure that it has been saved locally.

- Start the programme again (EXScan Pro).

- In the "Open Project Group" tab, manually select the folder saved in Desktop.



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