General Information Required :
- software version
- scanner model
- screenshots or recordings (help to know when an issue occurs)
- If possible, project files
PC Configuration informations :
- Download the provided Get PC Specs
.bat
file from the attachment below. Double click it, when prompted, press any key to continue.
the PC configuration summary will be saved to systeminfo.txt :
Logs collection Instructions :
IMPORTANT : Always collect most recent log or log files related to the date of your issue/crash !
- Use a USB-C data cable to connect the EinScan Libre to your local computer.
- Download the provided
.exe and .bat
files from the attachment below.
- Locate the attached
.bat
file (ensure both files are in the same root directory), right-click on it, and select "Run as administrator."
- When prompted, press any key to continue. If the system asks if you want to remember the SSH key, type
y
and press Enter to proceed.
- Double-click the
.bat
file to run it again.
- After executing the batch file, check the generated "log" file for details.
- Share the log folder with Support.