Shining 3D is committed to bringing to the market products built with the best quality, value, and performance. Our products are built to perform with reliability, and within tolerance, during their lifespan.
- Under Warranty Period
Shining 3D warrants for a period of Twelve (12) months standard “under warranty” from the date of original purchase.
A product will be covered under the 'Under Warranty' if
1. Scanner or accessories fail electrically or mechanically due to manufacturing defects within a period of Twelve (12) months
2. The failure in electrically or mechanically to the scanners and accessories is not caused by the human factor
3. The date of commencement of warranty is calculated as follows:
a. Based on the date of purchase of the equipment.
b. If the user is unable to provide purchase invoices, it is calculated on the basis of the date of shipment of the equipment recorded in Shining 3D.
*If one of the above conditions is not met, there will be a “without warranty” policy
Under warranty includes:
- Coverage of labor and part costs of repairs due to malfunctioning or defects in manufacturing.
- Shipping conditions –Shining 3D covers for outbound shipment airport-to-airport or port-to-port, not including custom fees, handling, import duties at the customer destination point. Customer pays for inbound (return) shipping and associated costs, for goods delivered to Shining 3D Tech. Co Ltd., after a grace period of 30 days, part of Shining 3D’s DOA policy.
- Free software upgrades while the customer is under warranty.
- Customers must request and obtain a “Return Material Authorization” or RMA prior to returning any piece of equipment back for service. This RMA must be obtained from the Customer Service Department of Shining 3D (einscan_support@shining3d.com)
It is available for purchase separately after the first included year, as an extended warranty.
Prices: 10% of the scanner retail price as issued by Shining 3D.
Note: Extended warranty can be purchased no more than 2 years, and can be only purchased within the first year.
- Dead On Arrival (DOA)
Shining 3D is committed to achieving and maintaining the highest manufacturing and quality standards and controls, but it in the unlikely event that some units may not perform per those standards.
A product will be covered under the 'DOA Policy' if
- It is found to be damaged within 30 days after arrival.
- The DOA requests must be approved by Shining 3D
- Scanner or addons fail electrically or mechanically due to manufacturing defects within the DOA timescale
- Scanner or addons has tested to be faulty in the diagnostic test after received within the DOA timescale
- The date of commencement of warranty is calculated as follows:
a. Based on the date of purchase of the equipment.
b. If the user is unable to provide purchase invoices, it is calculated on the basis of the date of shipment of the equipment recorded in Shining 3D.
DOA includes:
- Free replacement of unit if a malfunction occurs during a 30-day period after arrival (‘Dead On Arrival’ or DOA).
- Shipping conditions –Shining 3D covers for inbound and outbound shipment airport-to-airport or port-to-port, not including custom fees, handling, import duties at the customer destination point. A pre-paid shipping label or shipping account will be provided to sending the DOA unit back. Shining 3D will not reimburse for shipping charges by unauthorized shipment. The default shipment will be ground shipping, customers can request expedited shipping at their own cost.
- Customers must request and obtain a “Return Material Authorization” or RMA prior to returning any piece of equipment back for service, or to make arrangements for us to procure a replacement unit. This RMA must be obtained from the Customer Service Department of Shining 3D (einscan_support@shining3d.com).
- Customers should return the replaced device within 7 days and offer the tracking number.
Note:
- Missing or damaged items of accessories such as calibration board, the power supply will be reissued upon verification, which will not be processed as DOA for replacing the whole unit.
- The returned DOA product needs to be in its original package and should include its Solid Edge dongle or Solid Edge License Code Card (if applied), outer carton, power supply, USB thumb drive, and other accessories.
- Any missing or damage to the items in the package will result in ineligibility in the DOA exchange.
*The replaced Product or repaired product under warranty shall continue to be under warranty for the remaining time of the original Warranty Period.
- Out of Warranty or damage caused by human
The Under warranty and DOA shall not apply if the defect was caused by any of the following, but covered under “out of warranty”, if
- The purchase date of the scanner has exceeded the one-year warranty period
- The scanner serial number has been removed or erased.
- The scanner is not purchased from an authorized Shining 3D reseller;
- Defects caused by improper use as determined by Shining 3D authorized person
- Under warranty does not cover physical damage to the surface of the scanner including but not limited to cracks or scratches on the camera lens, projector.
Service/Repair “out of warranty” or damage caused by human
- The customer is responsible to pay the repair service of labor and parts
- The customer is responsible for inbound and outbound freight charges to have the unit delivered to Shining 3D’s facilities in China/Germany/USA, and get the unit back. Custom fees, handling, import duties at the destination point are excluded.
- Customers must request and obtain a “Return Material Authorization” or RMA prior to returning any piece of equipment back for service. This RMA must be obtained from the Customer Service Department of Shining 3D (einscan_support@shining3d.com)
- Customers must place an order (Purchase Order or PO) for service in the amount of US$250 for scanners of the EinScan series. This sum will be credited in full to the cost of repair and recertification. This PO must be submitted prior to the return of the equipment under an RMA.
- Once Shining 3D’s technicians have performed the inspection and diagnosis work, the customer will be issued with an estimate of the repair costs. This estimate will include credit for the inspection cost above mentioned.
- Customers must approve the estimate by submitting a new PO and by arranging payment of the balance before the unit is repaired and returned to the customer.
*The warranty of the repaired part will be for three (3) months from the date of repair.
- Premium Warranty
Available as an upgrade of the Under Warranty at point of sales, or when renewing an existing plan.
Prices: 15% of the scanner retail price as issued by Shining 3D.
It includes:
All points covered under the standard warranty and,
- Coverage of labor costs of repairs due to malfunctioning or defects in manufacturing.
- Priority service scheduling.
- Shipping both ways, inbound and outbound. It excludes re-export, re-import duties, or custom fees.
- 5% discount on purchases of accessories that were not included in the initial purchase
- 10% discount on the purchase of Premium Warranty renewal for the subsequent year.
If any support is needed, please submit a support ticket from support.shining3d.com and you can track your service. Please note that the following information will be asked in your first contact with our support:
- The scanner model and serial number (you can find the label on the scanner)
- A copy of the receipt, original invoice, or bill of the purchase.
Return Address:
- China: No. 1398, Xiangbin Road, Wenyan, Xiaoshan, Hangzhou, Zhejiang, China.
- USA: 1740 Cesar Chavez St. Unit D. San Francisco, California 94124, United States of America
- Germany：Breitwiesenstraße 28, 70565 Stuttgart, Germany
*If not any proof of original purchase, the warranty will be taken from the shipping date from Shining 3D.