EXScan crashes or freezes during startup without Media Player

Step 1 Check if Windows Media Player has been installed

Searched [windows media player] in the search box of Win10 or Win11, and the search results include  and it can be opened normally, it indicates that Windows Media Player is already installed.

If it cannot be found through search, usually it means it's not installed. You can check the system settings and install Windows Media Player.

Step 2 Install Windows Media Player

For Win10:

Turn the feature on.

For Win11:

Please follow the following steps.

Step 3 Click the Windows Media Player and install it.

If you have further questions, please contact our technical support at



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